Returns & Exchanges
At COPPERTIST.WU, we take pride in our handcrafted artistry and want you to be fully satisfied with your unique piece. If you are not completely happy with your purchase, you may return or exchange your items within 30 days of delivery.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Securely pack the items in their original COPPERTIST.WU packaging, ensuring all tags, certificates, and protective materials are included.
Ship the Item
Affix the provided shipping label or use a trackable shipping service to send the package back to our designated return center.
Quality Inspection & Refund
Once our artisans inspect the item for original condition, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing